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Case study · IT Business Applications

From scattered data to a single source of truth

Design and build of Globality's enterprise data warehouse, BI platform, and rationalized application portfolio — so a fast-scaling AI SaaS company could finally correlate its own data and stop burning cycles looking for it.

Role
Senior Director, IT & Business Systems
Company
Globality — Palo Alto, CA
Sector
Global AI SaaS · Fortune 100 clients
Timeframe
2019 – 2022
The challenge

Everyone had data. No one could find what they needed.

Globality was growing fast and selling AI-driven services to Fortune 100 clients — but internally it was a set of disparate teams sitting on data that was constantly searched and rarely found. The business couldn't correlate anything: numbers didn't tie, sources disagreed, and every question turned into a hunt.

The cost landed hardest on engineering and executive management, who spent cycles reconciling and re-deriving data instead of building and deciding. Under it sat a bloated application portfolio that multiplied the confusion and the spend. The company needed one place the truth lived.

Key workstreams

What the work actually was.

01

Enterprise data warehouse

Designed and built the EDW as the company's single source of truth, ending the reconciliation hunt across disconnected systems.

02

BI & analytics platform

Layered a BI platform on top that boosted data delivery over 85% and returned more than 20 hours a week to internal teams — while feeding product data directly into customer systems.

03

Application rationalization

Rationalized the internal app portfolio, cutting application count 40% and cost per employee 30% without losing capability.

04

Controls, audit & delivery

Designed the controls behind successful SOC 2 and ISO 27001 certifications, and streamlined the SDLC to cut release cycles 50% and defects 75%.

Results & impact

What it delivered.

+85%Increase in data delivery speed
20+ hrs/wkTime returned to internal teams
40%Reduction in application count
30%Lower application cost per employee
50% / 75%Shorter release cycle · fewer defects
SOC 2 + ISOCertifications enabled by the controls built

“When engineering and the executive team are both spending their week hunting for data, that's not a reporting problem — it's a foundation problem. So we built the foundation.”

Areas of impact

Four ways it mattered.

Clarity

One warehouse the whole company could trust and correlate against.

Consolidation

A 40% smaller app portfolio at 30% lower cost per head.

Velocity

Release cycles halved and defects cut by three quarters.

Insight

20+ hours a week returned to the people building and deciding.